96bet Terms and Conditions – Full English Version

1General Terms & Conditions

96bet (hereinafter referred to as "the Platform" or "we") is an online gaming service provider. These Terms and Conditions apply to all use of 96bet's services. By accessing the site, registering an account, or playing any game, you confirm that you have read, understood, and agreed to these Terms in full.

Members must be at least 18 years old to game on 96bet. We strictly enforce a no-underage-gaming policy. If a member is found to have registered using a false age, their account and all funds held within it will be forfeited.

These Terms are available in both English and Bengali. In the event of any discrepancy, the English version shall be considered definitive. However, we keep the Bengali translation up to date for the convenience of Bengali-speaking members.

2Account Registration

The following requirements must be met to open an account with 96bet:

• You must provide your real name, a valid mobile number, and an active email address.
• Each individual may only register one account. If multiple accounts are found, all of them will be closed.
• Transferring, selling, or renting an account to a third party is strictly prohibited.
• If any of the information provided at registration changes, please notify our support team immediately.
• A copy of your national ID card or passport may be required for KYC verification.

After registration, an OTP will be sent to your mobile number. Your account will not be activated until verification is completed using that OTP. 96bet may request additional verification at any time.

3Deposits & Payments

96bet accepts deposits via bKash, Nagad, Rocket, and direct bank transfer. The key conditions for deposits are as follows:

• Always use the correct reference number when making a deposit, otherwise your funds may be delayed.
• Third-party deposits are not accepted. All payments must be made using the account holder's own payment method.
• 96bet reserves the right to place a hold on any suspicious deposits.

4Withdrawal Policy

The following conditions apply to all withdrawals from 96bet. Members must complete KYC verification before any withdrawal can be processed.

• The minimum withdrawal amount is BDT 1,000.
• Withdrawals must be made using the same payment method that was used for the original deposit.
• Standard withdrawals are processed within 24–48 hours.
• VIP members can receive priority withdrawals processed within 1 hour.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Additional verification may be required for unusually large withdrawals.

5Bonus Terms & Conditions

All bonuses and promotional offers on 96bet are subject to specific terms and conditions. Claiming a bonus means you have accepted all associated terms.

• Welcome Bonus: New members can receive up to 100% bonus on their first deposit. A minimum wagering requirement of 10x applies before the bonus can be withdrawn.
• Daily Cashback: Earn up to 5% cashback on your net daily losses. Cashback will be credited to your account before 10:00 AM the following day.
• Referral Bonus: Refer a friend and both of you will receive a bonus. The bonus will be activated after the referred member makes their first deposit.
• If a member is found to have claimed bonuses through multiple accounts or to have abused any bonus offer, all bonuses will be cancelled.
• 96bet reserves the right to modify or cancel any bonus offer at any time.

6Gaming Rules

All members are expected to maintain fair and honest conduct while playing on 96bet. All games are operated by third-party software providers and are RNG (Random Number Generator) certified.

• If a technical issue affects the outcome of a game, the round in question will be considered void.
• Winnings resulting from software errors or bugs are not guaranteed to be paid out.
• 96bet is not liable for any disconnection from the internet during an active game session.
• Each game has its own specific rules, which can be found in the game lobby.
• In Live Casino games, the dealer's decision is final.

7Prohibited Activities

The following activities are strictly prohibited on 96bet. Any violation may result in permanent account closure and potential legal action:

• Engaging in fraudulent or deceptive activities.
• Money laundering or transactions involving illegal funds.
• Software hacking, use of bots, or automation tools.
• Attempting unauthorized access to another member's account.
• Conducting DDoS attacks or any form of cyberattack against the platform.
• Operating multiple accounts on behalf of the same individual or household.
• Facilitating or enabling underage gaming.

8Privacy and Data Protection

96bet treats the protection of members' personal data as a top priority. We use 256-bit SSL encryption and comply with international data protection standards.

• Members' personal information is never sold to third parties.
• Documents collected for KYC verification are stored on secure servers.
• You have the option to opt out of marketing communications.
• Information may be disclosed to authorities when required by law.

To read our full Privacy Policy, visit our Privacy Policy View page.

9Limitation of Liability

96bet is not liable for the following:

• Interruption to a game session caused by the member's own internet connection issues.
• Issues arising from technical faults on the part of a third-party software provider.
• Losses incurred during unexpected server downtime or scheduled maintenance.
• Account losses resulting from the member's own negligence or a breach of their account security.
• Financial losses resulting from changes in currency exchange rates.

96bet's maximum liability for any single incident shall not exceed the member's total deposits for that month. We are committed to fair resolution and will address any complaint within 72 hours.

10Account Closure and Suspension

96bet reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• If suspicious or unusual transaction activity is detected.
• Failure to respond to a KYC verification request.
• The account has been inactive for an extended period (more than 12 months).
• If a member submits a request to close their own account.

Any legitimate balance remaining in a member's account at the time of closure will be refunded, unless a forfeiture decision has been made due to a rule violation. A maintenance fee of BDT 100 per month may be deducted from inactive accounts.

11Dispute Resolution

If you have a dispute or complaint with 96bet, please contact our customer support team first. We are able to resolve most issues within 72 hours.

• Step 1: Submit your complaint via live chat or email.
• Step 2: The support team will provide a resolution within 72 hours.
• Step 3: If you are still unsatisfied, escalate your case to our Dispute Resolution department.
• Final step: resolution through independent arbitration where applicable.

These Terms and Conditions are governed by international law. In the event of any legal dispute, mediation will be the preferred method of resolution.

12Changes to Terms & Conditions

96bet reserves the right to update these Terms and Conditions, in part or in full, at any time. Members will be notified of changes through the following channels:

• Notifications will be sent to your registered email address.
• A notice will be displayed on the site homepage.
• You will be notified via app notification.

Continued use of the platform after the effective date of any changes will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request to close your account.