96bet Privacy Policy – Your Information Is Completely Secure

1What Information We Collect

Certain information is collected from you when you register and use services on 96bet. This data is used solely to provide you with the best gaming experience and to keep your account secure. A complete list of what we collect is provided below:

We do not collect anything beyond the information listed above. Providing your data is your choice, though some services may be limited without certain information.

2How Your Information Is Used

96bet uses the information it collects only for specific purposes. We believe in full transparency, so here is a clear breakdown of how each type of data is used:

• Account Management: Your identity and contact details are required for registration, login verification, and account security.
• Transaction Processing: Financial information is used to process deposits and withdrawals smoothly.
• Customer Support: Your contact details are used to resolve your complaints or queries promptly.
• Fraud Prevention: Technical data is used to detect and prevent unauthorized access and fraudulent activity.
• Responsible Gaming: Gaming behavior is monitored to identify any potentially risky habits.
• Personalized Experience: Bonus offers and game recommendations are tailored to your preferences.
• Legal Compliance: Data is retained in accordance with regulatory authority requirements.

3Cookies & Tracking Technologies

96bet uses cookies and similar technologies on its website to enhance your browsing experience and maintain platform functionality. The types of cookies and their purposes are explained below:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them may prevent the site from functioning properly.
• Performance Cookies: Used to analyze which sections of the site are most visited, helping us improve the quality of our services.
• Functional Cookies: These cookies remember your language preference and site settings.
• Analytics Cookies: Game usage data is analyzed to improve and enhance your experience.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

4Data Sharing Policy

96bet never sells your personal information. However, limited data may be shared with trusted parties in certain specific circumstances:

• Payment Provider: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Game software provider: Limited technical data may be shared to support game operations.
• Legal Authorities: We may be required to share information with government authorities in response to valid legal orders or regulatory requirements.
• Security Services: Limited data may be shared with specialist partners to help prevent fraud and fraudulent activity.

All parties we share information with are bound by strict confidentiality agreements and may only use the data for its specified purpose.

5Data Protection Measures

96bet uses cutting-edge technology to protect your data. Our security framework is structured in multiple layers, so that if one layer fails, others continue to provide protection:

• All data transfers are secured using 256-bit SSL/TLS encryption.
• All data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) is available as an optional security feature.
• Regular penetration testing and security audits are conducted.
• Accounts are automatically locked if a suspicious login attempt is detected.
• Data backups are stored securely at off-site locations.

6Your Data Rights

You have full control over your personal information at 96bet. We guarantee the following rights:

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

7Children's Privacy Protection

96bet is strictly for users aged 18 and above. We do not collect information from minors under any circumstances. Age is verified at registration, and any account suspected of belonging to a minor is suspended immediately.

• Date of birth verification is mandatory during registration.
• A national ID card or passport is required as proof of age during the KYC process.
• If an account belonging to a minor is identified, all collected data is deleted immediately.
• Parents or guardians can contact our support team to raise concerns about a minor's account.

8Third-Party Links & Services

96bet uses certain third-party game software and payment gateways on its platform. These services may have their own privacy policies. We only work with partners who meet our privacy standards.

• Only transaction-related data is shared with payment gateway partners.
• Game software providers receive limited data solely to verify game outcomes.
• All third parties are bound by strict data processing agreements.
• Data collected through analytics tools cannot be used to personally identify you.

9Data Retention

96bet does not retain your data indefinitely. Specific retention periods are defined for each type of information:

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Retained for up to 5 years for legal purposes.
• KYC Documents: Retained for up to 3 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Messages: Retained for up to 2 years after the issue is resolved.

After the designated period, data is securely deleted or anonymized. You may also request early deletion at any time.

10Privacy Policy Updates

96bet may update this Privacy Policy as needed. Members will be notified of any significant changes through the following methods:

• Update notifications will be sent to your registered email address.
• A notice will be displayed on the site's homepage.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after changes take effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our data protection team is always ready to help.

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Response Time: Typically within 24–48 hours